Unopened and Unused Products: Janna Pharmacy allow returns of unopened and unused over-the-counter (OTC) medications, health products, beauty products, and personal care items.
Prescription Medications: Prescription medications are typically non-returnable due to safety and legal reasons unless there was a dispensing error or damage to the product.
Defective or Damaged Items: If the item is defective, damaged, or expired, you may be eligible for a return or exchange.
Return Time Frame:
Pharmacies may specify a return window, often ranging from 2 to 3 days from the date of purchase for OTC items.
Prescription medications generally cannot be returned, but if there was an error in filling the prescription, it should be corrected at no additional cost.
Proof of Purchase:
You are typically required to provide a receipt or proof of purchase for a return or exchange.
In some cases, pharmacy loyalty cards or account records may be used to track purchases.
Refund/Exchange:
Refunds may be issued in the form of store credit, a refund to the original payment method, or an exchange for another item.
Exclusions:
Certain items such as prescription drugs, special orders, and sale or clearance items may not be eligible for return.
Some pharmacies may also exclude items like opened cosmetics or personal care products for hygiene reasons.
How to Check Janna Pharmacy’s Policy:
Website: The return policy is often listed under the “Terms and Conditions” or “Customer Service” section of a pharmacy’s website.
Contacting Customer Service: If you’re unsure or need clarification, you can call or email Janna Pharmacy directly for specific terms and conditions related to returns.
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