Privacy Policy for Janna Pharmacy Online

At  Janna Pharmacy, your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, protect, and disclose the personal information that you provide to us when you use our online services, make purchases, or interact with our website.

By accessing or using the Janna Pharmacy Online website and services, you agree to the terms and conditions of this Privacy Policy.

1. Information We Collect

We collect different types of information in the course of providing our services. This may include:

• Personal Information: When you make a purchase, sign up for an account, or contact us, we may collect personal details such as your name, email address, postal address, phone number, and date of birth.
• Medical Information: For prescription fulfillment, we may collect sensitive health-related information such as prescription details, medical conditions, and medication history (only if relevant to your purchase or prescription).
• Payment Information: We collect payment-related details, such as credit card or debit card information, to process your transactions. All payment details are handled through secure, third-party payment processors.
• Usage Data: We automatically collect information about how you interact with our website, including IP address, browser type, device information, and the pages you visit.
• Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to enhance your experience on our website and analyze usage patterns.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process, fulfill, and manage your prescriptions and product orders.
• Customer Support: To respond to your inquiries, provide assistance, and address any issues related to your orders.
• Communication: To send you order updates, reminders, and information about products and services that may interest you (with your consent).
• Improvement of Services: To improve our website, services, and customer experience based on your usage patterns and feedback.
• Legal Compliance: To comply with applicable healthcare regulations, such as prescriptions and medical data protection laws.

3. How We Protect Your Information

We take the security of your personal information seriously. We implement industry-standard measures, including encryption and secure server protocols, to protect your data. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is entirely secure.

4. We Never Share Your Information

We will never share your personal information with third parties for marketing purposes. However, we may share your personal information under the following circumstances:

• Service Providers: We may share your information with trusted third-party partners who help us process orders, manage payments, and provide customer service. These partners are contractually bound to protect your information.
• Legal Requirements: We may disclose your information if required by law or to comply with legal processes (e.g., court orders, subpoenas, or regulations).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access and Correction: You can request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.
• Deletion: You can request the deletion of your personal information, subject to certain exceptions such as compliance with legal obligations.
• Opting Out of Marketing: You can opt-out of receiving promotional emails or communications from us by following the unsubscribe instructions in our messages or contacting us directly.

To exercise these rights, please contact us at [Insert Email Address].

6. Data Retention

We retain your personal information only for as long as it is necessary to fulfill the purposes for which it was collected or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or maintain personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information.

8. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience and analyze usage. You can control cookie settings through your browser, but please note that disabling cookies may impact your ability to use some features of our website.

For more information about cookies, please review our [Cookie Policy] (if applicable).

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Janna Pharmacy
Email: info@janna-pharmacy.com
Phone: 974-52000327
Address: Doha, Qatar